Benefit: improved communications to improve work flow oversight via email.
1. Department change notification to original department coordinator
When the department of a service request is changed, the coordinator and co-coordinator of the new department are notified (follows the Service Request Created rule under contact methods for the email).
A new notification has been added so that the coordinator and co-coordinator for the original department are also notified that the department has been changed (follows the Service Request Cancelled rule under contact methods for the email address).
2. Staff cancels a Service Request.
When a requester cancels a pending service request, the department coordinator and co-coordinator are notified (follows the Service Request Cancelled rule under contact methods for the email address).
When a staff user cancels a service request, the requester is notified (follows the Service Request Cancelled rule under contact methods for the email address).
A new notification has been added so that the department coordinator and co-coordinator will receive a notification. (follows the Service Request Cancelled rule under contact methods for the email address). Note that if the staff who cancels a service request is the coordinator or co-coordinator, they do not receive notification.
3. Update Work Order
For clients using departments, work order updated notifications were going to the (global) property coordinator and property co-coordinator instead of to the department coordinator and co-coordinator. These messages are sent whenever the details of a work order are edited.
Now, these update notifications go to the department coordinator and co-coordinator (follows the Work Order Updated rule under contact methods for the email address).