Simplifying the Request Process and Improving Turnaround Time

A streamlined process for requesting work is essential for maintaining high productivity and employee satisfaction. Some CMMS solutions, like PropertyTRAK, offer an intuitive platform that simplifies the submission of service requests. Employees are guided through the Service Request form with features designed to make the process quick and easy-to-use, like Common Requests and Checklists. A user-friendly and simplified interface ensures that employees are willing to incorporate the CMMS and Service Request process into their already busy daily routines.

Versatile Request Tools

Employees have the flexibility to submit service requests from various devices, such as desktop computers, mobile phones, or custom webforms integrated into the company intranet. This versatility is essential for accommodating the diverse needs of different work environments and employees on the go. By providing multiple submission options, a mobile app CMMS, like PropertyTRAK, ensures that all employees can easily report issues, regardless of their location or device preference. This ease of access ensures that all requests are promptly recorded and addressed, minimizing downtime and disruption.

Efficient Tracking and Escalation

PropertyTRAK meticulously tracks the age of each request, ensuring no service request slips through the cracks. The system can send escalation notifications if a request remains unresolved for a predefined period, guaranteeing timely attention to all issues. This feature is particularly valuable for managers overseeing large teams and facilities, as it ensures that critical tasks are prioritized and completed promptly.

Customizable Requests for Diverse Needs

CMMS solutions that offer services requests may allow for the creation of custom requests tailored to specific situations and locations. These custom Checklists provide direction for requesters and streamline decision-making when completing request forms. Whether it’s setting up a meeting room, addressing maintenance in a restroom, or ensuring that office facilities are in top condition, the system can handle a wide range of scenarios. This customization ensures that the unique needs of different departments and locations are met efficiently, enhancing overall operational efficiency.

Feedback and Continuous Improvement

Gathering feedback on completed work is a critical aspect of improving the employee experience. With a CMMS like PropertyTRAK, employees can submit ratings and feedback on the services they receive. This feedback loop helps maintain high service quality and provides valuable insights for continuous improvement. For managers, this means better visibility into service performance and opportunities to enhance service delivery.

Real-Time Progress Notifications

Keeping employees informed about the status of their requests is essential for managing expectations and reducing frustration. PropertyTRAK sends real-time progress notifications to the requester, ensuring they are always in the loop. Knowing when their requested work will be completed helps employees plan their activities better and reduces any uncertainty that could accompany their request.

By simplifying the service request process, offering versatile request tools, ensuring efficient tracking and escalation, and fostering continuous improvement through feedback, PropertyTRAK significantly enhances the employee experience. For Senior-level decision-makers, Maintenance Directors, and Facilities Managers, adopting PropertyTRAK’s comprehensive CMMS can lead to happier, more productive employees and a smoother, more efficient workplace.

Explore how PropertyTRAK can transform your service request management with a free demo or contact us for more information.