When selecting the request, both the department (IT or Facilities) and the type designator (for example, plumbing) are automatically selected behind the scenes. This new functionality not only makes it simpler for employees and tenants to report work that needs to be done, it also gives facility managers and client administrators the opportunity to list items that they would like to see reported more often.

For clients using departments, a client administrator or global staff user can create a global project that has tasks in different departments. Department staff will see a global project in their project list only if the project has a task in their department. Department staff can edit the task and create and view work orders for the task.

The Property Summary Report provides list information on property details. Only client administrators and staff with report view for properties can view this report.

A client administrator can generate a csv file of details for all properties from the administration menu.